Help - Policies and Procedures - Borrowing Help

• What is 'My eCart'?
• How many titles can I have in my My eCart at the same time?
• How long will a title in my My eCart remain there?
• How many titles can I have checked out at the same time?
• When I check out a title, for how many days do I get to keep it?
• Once the lending period is over, what happens to the title I checked out?
• Can I return my items early?
• Can I renew my items?
• What happens when I place an item on hold?
• How many items can I place on hold at the same time?
• Once a title that I have placed on hold becomes available for me to check out, how much time do I have to check out the title before my hold expires?
• How do I cancel a hold?
• Why do I get an error when I try to log into my eAccount?

What is 'My eCart'?

When you come across an available title that you may want to check out, you can click 'Add to eCart' to place the title in your personal eCart. Placing a title in your eCart is like placing it on temporary reserve; as long as the title is in your eCart, it will remain available for you to check out. Please note that the system will automatically remove a title from your eCart 30 minutes after you have placed it there, making the title available to other patrons at your library.

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How many titles can I have in my My eCart at the same time?

Our system allows you to put up to 22 titles in your My eCart at the same time. If you have decided against checking out a particular title, you can click the 'remove' link to pull it from your My eCart. Please note that the system will automatically remove a title from your My eCart 30 minutes after you have placed it there, making it available to other patrons at your library.

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How long will a title in my My eCart remain there?

Once you add a title to your My eCart, it will remain there for 30 minutes. Once 30 minutes have elapsed, the title will be automatically returned to the collection, making it available to other patrons at your library.

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How many titles can I have checked out at the same time?

You can have up to 20 titles checked out at any given time.

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When I check out a title, for how many days do I get to keep it?

The lending period for eFlicks is 7 days. The lending period for all other digital materials is typically 21 days, but the lending period can differ from title to title. The lending period for each item is clearly displayed with other details about the title.

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Once the lending period is over, what happens to the title I checked out?

You do not need to return a borrowed item. Once the lending period has elapsed, the title is automatically 'returned' to the library. Although the file(s) will remain on your machine, the file(s) will no longer be accessible. Please review the instructions below for deleting your titles after they have expired.

To delete an expired Adobe eBook file using Adobe Reader 6…

1. Open Adobe Reader.
2. Go to File > My Bookshelf.
3. Locate the cover image of the eBook you wish to delete. Click on the clock in the upper-right corner of the cover image.
   A dialog box is displayed that shows the eBook expiration date.
4. Click the 'Delete' button.

To delete an expired Adobe eBook file using Adobe Reader 7…

1. Open Adobe Reader.
2. Go to File > Digital Editions > My Digital Editions.
3. Locate the cover image of the eBook you wish to delete. Click on the clock in the upper-right corner of the cover image.
   A dialog box is displayed that shows the eBook expiration date.
4. Click the 'Delete' button.

To delete an expired Adobe eBook file using Adobe Reader 8 with Adobe Digital Editions…

1. Open Adobe Digital Editions.
2. Select the 'Library View' icon (in the upper left corner).
   The Adobe Digital Editions library is displayed.
3. Under the 'Bookshelves' heading, select 'Borrowed'.
4. Click the desired eBook.
5. Click the 'Item Options' arrow (in the upper left corner of the selected eBook).
6. Select 'Delete Item'.

To delete an expired Mobipocket eBook file using Mobipocket 4 or 5...

1. Open Mobipocket Reader and go to File > My Library.
2. Locate the eBook you wish to delete. Click the 'Properties' link below the eBook.
   A pop-up box will display information about the eBook.
3. In the pop-up box, click the 'Delete' button.

To delete an expired Mobipocket eBook file using Mobipocket 6...

1. Open Mobipocket Reader and select the 'eBooks' screen.
2. Right-click on the eBook you wish to delete and select 'Delete'.

To delete an expired OverDrive Media Console™ file...

1. Open OverDrive Media Console.
2. Locate the item you wish to delete in the 'Media Library'. Single-click the title to select it, then click the 'Delete' button.

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Can I return my items early?

Due to publisher licensing agreements, OverDrive Media titles cannot be returned early. They will automatically be returned at the end of the lending period.

Due to publisher licensing agreements, Mobipocket titles cannot be returned early. They will automatically be returned at the end of the lending period.

Only Adobe® eBooks may be returned early:

If you are using Adobe Digital Editions…

1. Open Adobe Digital Editions.
2. Select the 'Library View' icon (in the upper left corner).
   The Adobe Digital Editions library is displayed.
3. Under the 'Bookshelves' heading, select 'Borrowed'.
4. Click the eBook you want to return.
5. Click the 'Item Options' arrow (in the upper left corner of the selected eBook).
6. Select 'Return Borrowed Item'.
7. Click 'Return' to verify that you want to return the title.
   The eBook is removed from your account and returned to the library collection.

If you are using Adobe Reader 7…

1. Open Adobe Reader® and go to File > Digital Editions > My Digital Editions.
2. Locate the cover image of the eBook you wish to return. Right-click on the cover image and chose the 'Return to Lender' option.
   The 'Document Expiration' dialog box is displayed.
3. In the 'Document Expiration' dialog box, click option 'Return to Lender'. Note that clicking option 'OK' will simply close the dialog box without returning the book.
   The eBook is removed from your account and returned to the library collection.

If you are using Adobe Reader 6…

1. Open Adobe Reader® and go to File > My Bookshelf.
2. Locate the cover image of the eBook you wish to return. Right-click on the cover image and chose the 'Return to Lender' option.
   The 'Document Expiration' dialog box is displayed.
3. In the 'Document Expiration' dialog box, click option 'Return to Lender'. Note that clicking option 'OK' will simply close the dialog box without returning the book.
   The eBook is removed from your account and returned to the library collection.

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Can I renew my items?

Your items cannot be renewed, but you can check them out again if they are available when your checkout expires.

If you want to check out an Adobe Reader eBook again...

If you are using Adobe Digital Editions…

After checking out your eBook a second time, you can download a new version of the file from this website. Note that the expired eBook may still be in your Adobe Digital Editions Library.

To delete an expired Adobe eBook file using Adobe Digital Editions…

1. Open Adobe Digital Editions.
2. Select the 'Library View' icon (in the upper left corner).
   The Adobe Digital Editions library is displayed.
3. Under the 'Bookshelves' heading, select 'Borrowed'.
4. Click the desired eBook.
5. Click the 'Item Options' arrow (in the upper left corner of the selected eBook).
6. Select 'Delete Item'.

If you are using Adobe Reader 7...

1. Open Adobe Reader 7.
2. Display your 'My Digital Editions' (File > Digital Editions > My Digital Editions).
3. Locate the thumbnail image of the eBook.
4. Right-click on the thumbnail and select 'Delete'.
5. Open Windows Explorer and go to My Documents > My Digital Editions. Delete any copies of the title saved in this folder.
6. Carry on with your second checkout. The remainder of the checkout and download process should proceed in the same manner as your original download.

If you are using Adobe Reader 6...

1. Open Adobe Reader 6.
2. Display your 'My Bookshelf' (File > My Bookshelf).
3. Locate the thumbnail image of the eBook.
4. Right-click on the thumbnail and select 'Delete'.
5. Open Windows Explorer and go to My Documents > My eBooks. Delete any copies of the title saved in this folder.
6. Carry on with your second checkout. The remainder of the checkout and download process should proceed in the same manner as your original download.

If you want to check out a Mobipocket Reader eBook again...

After checking out your Mobipocket Reader eBook a second time, download a new version of the file from this website.

If you want to check out an OverDrive Media Console title again...

When you check out the title a second time, the license is reactivated. Click the 'Download' button at this website to download a new license. You do not need to download the actual media files a second time.

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What happens when I place an item on hold?

The title you have placed on hold will be reserved for you to check out once it becomes available. When the title is available for you, you will receive an email with instructions on checking the item out. The item will be held for you for 4 days (starting when you are emailed notice that the title is available).

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How many items can I place on hold at the same time?

You can place up to 30 titles on hold at a given time.

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Once a title that I have placed on hold becomes available for me to check out, how much time do I have to check out the title before my hold expires?

Once the title you have placed on hold becomes available for check out, you will receive an email indicating the title is available. If 4 days elapse from the time you are emailed this notice, and you have yet to check out the title, the title is returned to the library collection, making it available to other patrons at your library.

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How do I cancel a hold?

To cancel a hold, please take the following steps:

1. From any page, choose the 'My eAccount' button.
2. Log in to your account.
3. Click the 'My Holds' link.
   The list of titles that you have currently placed on hold is displayed.
4. Click the 'Remove' link next to the title in which you are no longer interested.
   This action cancels your hold.

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Why do I get an error when I try to log into my eAccount?

If you have just recently registered for a temporary library card, you will have to visit a Denver Public Library to complete the registration process. You must have a permanent library card number to use eMedia.

If your permanent card is blocked or your account is not in good standing, you may not check out eMedia. Please call or visit your Denver Public Library or contact support. In your correspondence, please include your name and library card number.

If you replaced your library card while you had eMedia on hold, you will not be able to use the new number to pick up your hold. Please contact support and include your new library card number, your e-mail address and, if possible, your previous library card number and the title(s) you have on hold.

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